Refund policy
We want you to feel completely happy with your BOKI order. If for any reason youâre not, weâre here to help.
âł Our Return Window
You have 14 days from the date of receiving your order to request a return.
đ Eligibility for a Return
To be eligible, your item must be:
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In the same condition you received it.
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Unworn, unused, unwashed, with all tags attached.
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In the original packaging.
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Accompanied by your order number.
Please note: Refunds exclude delivery/shipping fees paid as part of the order.
đ Refunds & Exchanges
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Refunds/exchanges are processed once the item has been received and inspected.
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Refunds will be made back to your original payment method.
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If you opt for an exchange, weâll dispatch your new item as soon as your return has been confirmed.
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Return & Collection courier costs are at your expense (unless the item is faulty or incorrect).
⨠At BOKI, every piece is made to bring comfort, snuggles, and joy â and we want your experience with us to feel just as special.
To start a return, please click here to go to our returns form. Once completed, we will get back to you on the status of your return.